That said, we’ve seen comparatively few customer service complaints about Google Fiber, and our own experience with Google Fiber has been that we rarely need customer support anyway. In general, this means really good online help and so-so phone support. If you do end up needing support, you’re dealing with Google. When Google anticipates a change to your account or service, it generally lets you know well in advance. For the most part, you can just do what you need to do online and forget that you even have an internet service provider, which is great. Given the excellent speeds, (relatively) affordable pricing, and lack of fees, it’s safe to say that living with Google Fiber makes for a fantastic experience. Some customers complain of having to wait for months or even years to have fiber installed at their homes, even after the fiber-optic cables have been laid in their neighborhoods. We had to bump this score down, however, because of the slow pace of installation. On paper, Google Fiber and its equipment are fantastic. This is another area where other internet providers sometimes get you-they advertise free installation, but charge a significant “activation fee” that negates the deal. Many other providers end up costing $10–$15 more per month due to equipment rental fees, so this is a refreshing change of pace.Īdditionally, Google doesn’t charge any sort of activation fee. This means that, outside of any state-imposed access fees, the advertised prices are what you’ll actually pay for broadband internet service. Installation of the fiber jack is free, and there are no monthly fees for the network box, which functions as both a modem and router. Equipment is another area where Google Fiber really shines.
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